Introduction
At AKRS Namchi, we strive to ensure a smooth and satisfactory experience for our customers. This policy outlines the circumstances under which cancellations and refunds are processed.
Cancellation Policy
Book Out of Stock
- Notification: If a book you have ordered is out of stock, we will notify you as soon as possible.
- Cancellation Option: You will have the option to cancel your order immediately upon receiving this notification.
- Automatic Cancellation: If we cannot fulfill the order due to stock unavailability, we will automatically cancel your order and inform you of the same.
Delivery Area Not Covered
- Prior Information: We will inform you at the time of order placement if your delivery area is not covered by our partner courier.
- Cancellation Option: If your area is not serviceable, you can choose to cancel the order before it is dispatched.
- Automatic Cancellation: In cases where an order is placed without prior realization of the delivery limitation, we will cancel the order and notify you accordingly.
Refund Policy
Processing Refunds
- Eligibility: Refunds are processed only for cancellations due to the above-mentioned reasons.
- Method of Refund: Refunds will be processed to the original method of payment.
- Timeframe: We aim to process refunds within 7-10 days of the cancellation confirmation.
Exceptions
Please note that certain circumstances might render an order ineligible for a refund, such as:
- Order cancellation after dispatch.
- Failure to comply with our return policy, if applicable.
Modifications to the Policy
AKRS Namchi reserves the right to modify this Cancellation and Refund Policy at any time. We recommend reviewing it periodically for any changes.
Contact Information
For any queries or assistance related to cancellations and refunds, please contact us at contact@akrsnamchi.com.